Last updated: 2 October 2026
Account and Data Deletion
In short
You can request deletion of your Açık Defter account and personal data from the app, from the web panel or by e-mail. This page applies to the Açık Defter mobile app and panel.acikdefter.com.
Residents (owners and tenants)
Your account is tied to the records of the building you live in, so your request goes to your building management and is answered within 30 days at the latest. Deletion cannot be carried out while you still live in the unit, your move-out date has not yet arrived or you have unpaid debt; in that case the management tells you the reason.
- Sign in to the mobile app or at panel.acikdefter.com.
- Open “My data” from the menu (under “More” in the mobile app).
- Under “My Requests”, choose “Deletion request” and submit it.
Managers
Once you submit the request with the steps below, your account is kept for 30 days and deleted when that period ends. You can withdraw the request from the same page before then. If you are the only manager of a building you may need to hand over management first; the page tells you if anything blocks the deletion.
- Sign in at panel.acikdefter.com.
- Open the “My Account” page.
- In the “Delete My Account” section, confirm the request with your password.
If you cannot sign in
Write to the e-mail address below from the e-mail address registered on your account, or state your phone number. We process the request once we have verified your identity.
Data that is deleted
Your account is closed and can no longer be signed in to; your name, e-mail address, phone number, password, two-step verification details, sessions and devices registered for notifications are deleted or made impossible to link to you; your notifications are turned off.
For residents, the national ID number, birth year, emergency contact, IBAN and vehicle records and the files uploaded to your person and vehicle records are also deleted, and your name and phone number are removed from your notice board posts. If the same account is also registered in another building, the account is not closed; only your record in the building where you made the request is deleted.
Data that is retained
Because of the building management’s legal record-keeping obligations, the building’s debt, payment and receipt records are retained for at least 10 years, and the decision book and assembly records indefinitely. These records are kept per unit; when you request deletion, your identity details in them are anonymised.
Activity history (audit) records remain with their personal fields masked. Delivery records of messages sent to you remain with the recipient phone number and email address deleted and your full name removed; the content of the requests you opened also remains in the building’s records.
Deleting data without deleting the account
You can ask for specific data to be deleted or corrected without closing your account: use the request options on the “My data” page or write to us by e-mail. You can also download a copy of your data from the same page.
Requests and questions: info@acikdefter.com